Retail Team Member

Paul UK; City of Westminster; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Birthday cake

Free food during shifts

50% off when you're not working

Healthcare scheme access

Early access to wages via Stream

Refer a Friend bonuses

Employee Assistance Programme

Nest Workplace Pension

Travel loan (interest-free)

Job summary

PAUL UK is looking for a Retail Team Member to help create memorable moments for customers in our store. You will greet guests warmly, prepare and serve our range of pastries and drinks, and support the team to keep the shop running smoothly.

We value enthusiastic, positive individuals who love delivering great service and enjoy working in a busy environment. Training, development, and flexible hours are part of joining the PAUL UK family.

Qualifications

• Enthusiastic and positive team member.
• Great communicator with customers and colleagues.
• Passion for high‑quality food and coffee.

Responsibilities

• Greet customers with warmth and deliver hospitable service.
• Prepare and serve items to a high standard across drinks and pastries.
• Support teammates to keep the shop running smoothly.
• Follow food safety practices and production procedures.
• Take on a variety of tasks and follow guidance from the management team.

Skills

Customer service

Team player

Communication

Food safety

Job description

At PAUL UK, every day starts with the smell of freshly baked bread and the buzz of welcoming our customers. As a Retail Team Member, you'll help create memorable moments for everyone who walks through our doors. If you're passionate about great food, great coffee, and great service, you'll fit right in.

What You’ll Be Doing

• Delivering exceptional customer experiences - you'll greet customers with warmth, offer genuine hospitality, and make every visit feel special
• Serving our products with pride - from perfectly crafted coffees to our iconic pastries, you'll prepare and serve items to the highest standard
• Being a star teammate - you'll roll up your sleeves and support your colleagues, keeping the shop running smoothly and creating a positive team vibe
• Keeping quality and safety at the heart of everything - you'll follow our food safety practices and production procedures with care and attention
• Getting involved wherever needed - you'll take on a variety of tasks and follow guidance from the management team to ensure the shop always looks and feels its best.

What You’ll Get as Part of the PAUL UK Family

• Flexible working hours - including early starts for the morning people
• A birthday cake on us - celebrate with your team or take it home
• A clear career path - with training and development at every stage
• Free food during shifts + 50% off when you're not working
• Healthcare Scheme access
• Early access to wages via Stream
• Refer a Friend bonuses
• Employee Assistance Programme - wellbeing, counselling & financial guidance
• Nest Workplace Pension
• Interest-free travel loan with Forest bikes

What We’re Looking For

We want enthusiastic, positive team members who love high-quality food and coffee, thrive in a busy environment, and enjoy giving outstanding service. If you're a great communicator and a real team player, you'll feel at home here.

About PAUL UK

PAUL began as a small family bakery in Lille, France, and has grown into a global name in traditional French baking. Since arriving in the UK in 2000, we've built our reputation as the world’s local French bakery. Our people are the heart of our success—and we'd love you to be part of our story.