Retail Team Member

Paul UK; Twickenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Birthday cake on us

Career development

Free food during shifts

Healthcare scheme access

Early wage access via Stream

Refer a Friend bonuses

Employee Assistance Programme

Nest Workplace Pension

Interest-free travel loan

Job summary

PAUL UK is seeking a Retail Team Member to welcome guests and help create memorable moments in our bakery-cafe. You will greet customers, prepare and serve coffee and pastries to a high standard, and support teammates to ensure the shop runs smoothly.

We value enthusiastic, positive team players who love great food and service. You’ll thrive in a busy environment, delivering outstanding hospitality in a lively PAUL UK store.

Qualifications

• Enthusiastic, positive team player with passion for high-quality food and coffee.
• Ability to thrive in a busy shop environment and deliver outstanding service.
• Good communication and welcoming demeanor with customers.

Responsibilities

• Deliver exceptional customer experiences by greeting customers warmly.
• Serve products with pride, preparing and serving items to a high standard.
• Support colleagues to keep the shop running smoothly and maintain a positive team vibe.
• Follow food safety practices and production procedures carefully.
• Take on varied tasks as directed by management to keep the shop looking its best.

Skills

Customer service

Teamwork

Communication

Job description

At PAUL UK, every day starts with the smell of freshly baked bread and the buzz of welcoming our customers. As a Retail Team Member, you'll help create memorable moments for everyone who walks through our doors. If you're passionate about great food, great coffee, and great service, you'll fit right in.

What You'll Be Doing

• Delivering exceptional customer experiences - you'll greet customers with warmth, offer genuine hospitality, and make every visit feel special
• Serving our products with pride - from perfectly crafted coffees to our iconic pastries, you'll prepare and serve items to the highest standard
• Being a star teammate - you'll roll up your sleeves and support your colleagues, keeping the shop running smoothly and creating a positive team vibe
• Keeping quality and safety at the heart of everything - you'll follow our food safety practices and production procedures with care and attention
• Getting involved wherever needed - you'll take on a variety of tasks and follow guidance from the management team to ensure the shop always looks and feels its best.

What You'll Get as Part of the PAUL UK Family

• Flexible working hours - including early starts for the morning people
• A birthday cake on us - celebrate with your team or take it home
• A clear career path - with training and development at every stage
• Free food during shifts + 50% off when you're not working
• Healthcare Scheme access
• Early access to wages via Stream
• Refer a Friend bonuses
• Employee Assistance Programme - wellbeing, counselling & financial guidance
• Nest Workplace Pension
• Interest-free travel loan with Forest bikes

What We're Looking For

We want enthusiastic, positive team members who love high-quality food and coffee, thrive in a busy environment, and enjoy giving outstanding service. If you're a great communicator and a real team player, you'll feel at home here.

About PAUL UK

PAUL began as a small family bakery in Lille, France, and has grown into a global name in traditional French baking. Since arriving in the UK in 2000, we've built our reputation as the world's local French bakery. Our people are the heart of our success - and we'd love you to be part of our story.