Retail Team Member

National Trust; Cambridge; On-site; GBP 19,000; Full time

Job summary

A leading conservation organization seeks a Retail Team Member at Wimpole Hall to enrich visitor experiences by providing helpful shopping assistance. The role requires exceptional customer service skills, teamwork, and flexibility in working hours. The position offers a variety of perks, including a substantial pension and holiday allowance.

Benefits

Substantial pension scheme up to 10% of basic salary

Free entry to National Trust places for you and family

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Qualifications

• Focused on providing great service to visitors.
• Ability to work independently and as part of a team.
• Willingness to learn new skills and adapt.

Responsibilities

• Welcome visitors and assist with their shopping needs.
• Maintain high shop presentation standards and provide excellent service.
• Arrange and unpack deliveries, and keep the shop floor organized.

Skills

Customer Service

Team Player

Organisational Skills

Adaptability

Initiative

Job description

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We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Wimpole Hall, to answer their questions and help them make the most of their day.

Summary

We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Wimpole Hall, to answer their questions and help them make the most of their day.

Salary:£18,727.8 per annumContract: PermanentHours/working patternThis role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1528.8 hours per year. There is a 7 day working pattern that includes weekend working, so flexibility will be required. The hours are shorter in the winter longer in the summer. Rotas are given at least one month in advance where the days you work each week will vary.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust,

What you'll be doing

As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.

You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Who we're looking for

We’d love to hear from you if you’re:

focused on giving great service to everyone you meet

a team player, but also happy to work on your own initiative

well-organised and adaptable

willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places