Retail Team Manager

Waitrose & Partners; Newton Mearns; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail partnership in Newton Mearns seeks a Team Manager to oversee shop operations and lead a team in delivering excellent customer service. The role requires strong people management and communication skills, along with a passion for retail. Full-time position with flexible working arrangements offered.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Passion for and understanding of retail.

Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Utilise your commercial skills to maximise sales and profit while minimising wastage.
• Manage your team effectively, including leading, inspiring, organizing holidays, and managing absences.

Skills

People management skills

Advanced communication skills

Resilience to support through change

Ability to influence stakeholders

Experience leading a team

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Utilise your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of product availability, merchandising, and a legal, secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team effectively, including leading, inspiring, organizing holidays, and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Lead and engage partners in delivering and embedding change within your shop.

Essential skills/experience you'll need

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• Passion for and understanding of retail.
• Resilience to support your team through change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

Full Time, 37.5 Hours, including early starts, late finishes, evenings, and weekends.

The partnership

We’re the largest employee-owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world.

We’re focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We remain Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We contribute to our success, work together through challenges, and treat everyone with kindness and respect.

We own making the Partnership a place where everyone belongs, embracing differences and creating an environment to thrive and grow both individually and collectively.

As Partners, we make all the difference, and we all own it.

Important points to note:

• Some roles require pre-employment vetting, including DBS checks if applicable. You will be informed and provided with details during recruitment.
• Apply early as vacancies may close quickly due to high applicant volumes.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.