Retail Team Manager

JLP Insights & Media website; Newton Mearns; On-site; GBP 30,000 - 43,000; Full time

Job summary

A prominent retail company in Newton Mearns seeks a Team Manager to lead a team while providing outstanding customer service. You will oversee daily operations, foster a supportive team culture, and engage in maximizing sales. The role requires strong leadership and resilience in a retail environment. A passion for excellence in customer service is a must.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to influence stakeholders.
• Passion for retail and customer service.

Responsibilities

• Oversee day-to-day operations while maximizing sales and profit.
• Manage team members, handling tasks like organizing holidays.
• Create a supportive culture of care and productivity.

Skills

Leadership in a retail environment

People management

Commercial skills

Advanced communication

Resilience

Job description

ABOUT THE ROLE

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Use your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team, including leading, inspiring, and handling people-related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Engage and lead partners in delivering and embedding change within your shop.

Essential Skills/Experience

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• Passion for and understanding of retail.
• Resilience to support your team through change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable Skills/Experience

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

For more information about this role, please refer to the job outline above.

Details

• Closing Date: August 16, 2025
• Pay: £30,500.00 - £42,500.00 Annual
• Contract Type: Permanent
• Hours of Work: Full Time, 37.5 Hours, including early starts, late finishes, evenings, and weekends.
• Job Level: Partnership Level 8
• Location: Newton Mearns (Waitrose & Partners), 2 Greenlaw Place, Newton Mearns, Renfrewshire, G77 6GW

ABOUT THE PARTNERSHIP

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. We focus on being brilliant at retail, innovating, adapting, and diversifying. We are committed to price, quality, and service, and passionately serve food-lovers in Waitrose.

As Partners, we share ownership responsibilities and rewards, contributing to our success and working together through all circumstances, with kindness and respect.

We embrace our differences and foster an environment where everyone can be themselves and thrive, growing both individually and collectively.

Important Points

Some roles may require pre-employment vetting, including DBS checks. Applicants will be informed and encouraged to complete necessary documents promptly to avoid delays. DBS checks will be carried out by a registered body, and financial probity checks may also be required.

We recommend applying early as vacancies may close if high application numbers are received.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this during your interview.

At Waitrose, we love food and aim to create extraordinary shopping experiences by sharing our passion for great food, setting us apart from other supermarkets.