Retail Team Manager

TN United Kingdom; Morley; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Bureau Manager to lead a dynamic team in delivering exceptional customer service within a bustling retail environment. In this role, you will manage a team of Travel Service Partners, ensuring high standards of service and operational compliance. You will engage with customers, process foreign exchange transactions, and implement best practices to enhance service delivery. This role offers flexible hours, a comprehensive benefits package, and opportunities for growth. If you're a natural leader with a passion for customer service and team development, this is your chance to shine in a rewarding career.

Benefits

Pension Plan

Employee Discounts

Flexible Hours

Employee Wellness Programs

25 Days Holiday

Qualifications

• Passion for leading dynamic teams to achieve targets and business objectives.
• Strong communicator who builds relationships naturally.

Responsibilities

• Manage a team to deliver exceptional customer experiences.
• Engage with customers to process foreign exchange transactions.

Skills

Leadership

Communication

Customer Service

Motivation

Job description

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Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Salary: £27,885.00 + On Target Earnings up to 7.5% of base salary

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.

Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.

A wide range of employee discounts provided by Bravo Benefit.

Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.

25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.

Opportunity to earn a monthly bonus on top of base salary for hitting targets.

Pension with a great Pension Provider – Scottish Widows.

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager.

As an integral part of ASDA Travel Money, you will be placed on-site in one of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision.

What will you be doing?

1. Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money.
2. Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
3. Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
4. Engaging with customers to process all foreign exchange transactions accurately and efficiently.
5. Delivering on key performance goals both procedural, operational and customer focused.
6. Utilising your keen eye for detail to process daily online FX requests and deliveries.
7. Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

What do I need to have?

1. A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
2. Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
3. Great customer service matters to you – You know what good service looks like, you understand the ramifications of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
4. Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

1. Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
2. Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you’ll need to complete.
3. Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Area Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
4. Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us. Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through the process.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.