Retail Team Leader - Wareham

National Trust; Sandford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading conservation organization in the UK is seeking a Retail Supervisor to manage shop operations, support a team, and enhance customer experiences. The ideal candidate should have experience in retail management, be adept at problem-solving, and provide excellent customer service. This role offers a range of benefits, including a substantial pension scheme and flexible working arrangements.

Benefits

Pension scheme up to 10%

Free entry to National Trust locations for family

Holiday allowance up to 32 days

Perks at work discounts

Qualifications

• Experience in retail management or a similar role.
• Ability to handle customer complaints confidently.
• Strong organisational skills and willingness to learn.

Responsibilities

• Lead, support, and develop a team of Retail Team Members.
• Manage the shop to ensure a high-quality visitor experience.
• Handle various customer situations to provide excellent service.

Skills

Team leadership

Customer service

Problem-solving

Organisational skills

Adaptability

Job description

Overview

You will be monitoring stock, merchandising and promoting products to help meet stretching financial targets, assisting with inducting and training team members, delivering fantastic customer service and cash handling. You will be supervising Retail Team Members on a day to day basis, both paid and voluntary, who are passionate about our cause. You'll help to manage the shop so that it's both a delight for visitors and commercially successful. You'll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work.

Responsibilities

• Lead, support and develop a team
• Confidently handle a variety of customer situations, including complaints
• Provide great service to everyone you meet
• Work effectively as a team player and on your own initiative
• Be well-organised and adaptable
• Be willing to learn new skills
• Manage the shop in partnership with others to ensure a high-quality visitor experience and commercial success

Location

Corfe Castle is part of the wider Purbeck estate which stretches from Studland to Corfe Castle, including coasts, countryside and holiday cottages. The shop sits in the village square near the entrance to the Castle, which welcomes over 220,000 visitors a year, making it a busy shop.

Hours and how the role works

Hours: 1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary; salary is paid in 12 equal instalments over the year. Working days are usually Sunday to Thursday, with hours varying seasonally.

Benefits and inclusion

The National Trust has the motto 'For everyone, for ever' at its heart. We are committed to creating an inclusive culture where everyone feels they belong. We welcome and value difference and want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts (gym memberships, shopping discounts, cinema discounts)
• Holiday allowance up to 32 days (related to length of service), plus holiday purchase scheme (subject to minimum criteria)
• Flexible working wherever possible
• Employee assistance programme
• Free parking at most Trust places