Retail Team Leader - Inspire Sales & Customer Experience

Ann Summers Ltd; Milton Keynes; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

50% staff discount

Birthday day off

Job summary

Ann Summers is seeking a Retail Team Leader for our Milton Keynes store. You will energize the team, deliver a memorable customer experience and drive store performance on the shop floor.

We offer £13.50 per hour, permanent, full-time, with fantastic benefits including 50% staff discount and a birthday day off. Join a brand that champions empowerment, inclusivity and great careers in retail. As a leader you will open and close the store, coach colleagues, and uphold brand standards daily.

Qualifications

• Experience supervising teams in retail, hospitality or leisure.
• Confident, people-focused and enthusiastic.
• Passionate about delivering exceptional customer experiences.
• Commercially aware and results driven.
• Leads by example with a positive, hands-on approach.
• Clear communicator who enjoys coaching others.
• Thrives in fast-paced, inclusive environments.
• Feels connected to the brand and its values.

Responsibilities

• Support and motivate the team to deliver a high-energy, confidence-boosting customer experience
• Lead by example on the shop floor, driving sales and service standards
• Support KPI delivery and store performance
• Carry out keyholder responsibilities, including opening and closing
• Coach and develop team members to build confidence and capability
• Maintain strong visual and operational standards
• Foster an inclusive, fun and empowering culture
• Champion the brand and its values every day

Skills

Team supervision

Retail experience

People skills

Customer service

Commercial awareness

Leadership

Communication

Adaptability

Brand values

Job description

Ann Summers is seeking a Retail Team Leader for our Milton Keynes store. You will energize the team, deliver a memorable customer experience and drive store performance on the shop floor.

We offer £13.50 per hour, permanent, full-time, with fantastic benefits including 50% staff discount and a birthday day off. Join a brand that champions empowerment, inclusivity and great careers in retail. As a leader you will open and close the store, coach colleagues, and uphold brand standards daily.