Retail Team Leader

National Trust; Maidenhead; On-site; GBP 24,000; Full time

Job summary

The National Trust is seeking a Retail Team Leader to engage with visitors and enhance retail performance at its property. This role involves daily management of the retail operation, achieving financial targets through effective merchandising, and leading a team of staff to provide excellent visitor service. A commitment to inclusivity and a wide range of employee benefits will be part of your package.

Benefits

Substantial pension scheme of up to 10% of basic salary.

Free entry to National Trust places for you, a guest, and your children (under 18).

Season ticket loan.

EV car lease scheme.

Perks at work discounts, including gym memberships, shopping discounts, and cinema deals.

Holiday allowance of up to 32 days, plus holiday purchase scheme.

Qualifications

• Experience in a retail environment, including selling and merchandising skills.
• Strong people skills to foster good relationships.
• Knowledge of retail best practices and effective space management.

Responsibilities

• Support the day-to-day management of the property retail operation.
• Monitor stock and merchandise to achieve financial targets.
• Supervise paid and voluntary retail staff.

Skills

Selling skills

Merchandising skills

Strong people skills

Job description

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If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job.

Hours: 37.5 hours per week or 30 hours per week. Weekend work required.

Salary: £23,166 per annum or pro rata'd if working 30 hours.

Duration: Permanent

Start date: We'd ideally like you to start on or close to the 25th Dec 2024.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust,

What you'll be doing

You'll be required to support the day-to-day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors' expectations. You'll monitor stock and merchandise to achieve financial targets, leading by example to maximize profitability and income.

You'll also supervise paid and voluntary retail staff and collaborate with colleagues elsewhere in the property to deliver excellent service to visitors, promoting and enhancing the property's sense of place.

You can view the full role profile in the attached document. You don't need to have all the listed skills and experience; it provides a full picture of what’s possible in this role.

Who we're looking for

• Experience in a retail environment, including selling and merchandising skills.

• Strong people skills to foster good relationships.

• Knowledge of retail best practices, effective space management, and merchandising.

The package

The National Trust’s motto is ‘For everyone, for ever’. We aim to create an inclusive culture where everyone feels they belong. We value diversity and want our teams to reflect the communities and audiences we serve.

• Substantial pension scheme of up to 10% of basic salary.

• Free entry to National Trust places for you, a guest, and your children (under 18).

• Season ticket loan.

• EV car lease scheme.

• Perks at work discounts, including gym memberships, shopping discounts, and cinema deals.

• Holiday allowance of up to 32 days, plus holiday purchase scheme, subject to meeting minimum criteria.