Retail Team Leader

Dobbies Garden Centres Ltd; Hungerford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading garden centre retailer in England is seeking a Retail Team Leader to provide exceptional customer service and support store operations. The role involves supervising staff, managing stock processes, driving sales, and ensuring high standards. Ideal candidates should have prior experience in customer-facing roles and strong teamwork skills. Benefits include generous leave, discounts, and access to development programs.

Benefits

Generous annual leave

Employee discounts across stores

Access to financial wellbeing support

Confidential support services

eLearning platform access

Qualifications

• Experience in a customer-facing role.
• Ability to handle supervisory responsibilities.
• Strong relationship-building and interpersonal skills.

Responsibilities

• Deliver great customer service across the store.
• Supervise stock processes and maintain retail systems.
• Drive sales through customer interactions and promote Dobbies Club membership.

Skills

Customer service

Teamwork

Supervisory experience

Time management

Attention to detail

Job description

Our Retail Team Leaders play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high standards, whilst supporting the management team.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Supervising stock processes and procedures, maintaining the retail stock and financial systems
• Highlighting key issues, processing stock transactions such as transfers, wastage and receipts
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through high-quality product knowledge
• Working with your team to maintain the cleanliness and upkeep of your department
• You will also be responsible for supporting and coaching other members of staff and deputising for management in their absence
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to care deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience
• Some key holder responsibilities may be required

Who we are looking for

• You have a passion for delivering great customer service, serving everyone with a smile
• Experience within a customer facing role, as well as supervisory experience
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You flourish in a busy, fast-faced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.