Retail Team Leader

Travelex; Hounsdown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A market-leading provider of foreign exchange is seeking a Bureau Manager in Hounsdown to lead a team and ensure excellent service at ASDA Travel Money. The ideal candidate will have strong leadership skills, a passion for customer service, and the ability to motivate staff. Responsibilities include managing transactions and ensuring compliance with regulatory standards. Flexible hours and a comprehensive benefits package are offered.

Benefits

Discounted corporate rates on insurance

Employee wellness programs

Employee discounts

Flexible hours and shift patterns

Qualifications

• Passion for leading diverse teams to achieve business objectives.
• Ability to build and maintain strong relationships with customers and team members.
• Desire to drive improvement and impact in the workplace.

Responsibilities

• Manage a team of Travel Service Partners to enhance customer experience.
• Mentor and train the team to deliver exceptional service.
• Process foreign exchange transactions accurately.
• Adhere to compliance procedures and regulatory standards.

Skills

Leadership

Communication

Customer service

Team motivation

Job description

Overview

Managing a team of Travel Service Partners within ASDA Travel Money, on-site in a busy bureau inside an ASDA retail store. You will help thousands of customers with foreign exchange, delivering detailed and concise advice and an exceptional customer and buying experience. This role is part of Travelex and aims to be the preferred provider of foreign exchange while leading best practice and high standards of service.

Travelex attributes its success and growth to its people. If you are a natural leader who can galvanise a team and mentor others to drive a dynamic and efficient operation, you could be our next Bureau Manager.

What will you be doing?

• Manage a team of Travel Service Partners to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money.
• Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform at their best with the best training available.
• Focus on and review customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
• Engage with customers to process all foreign exchange transactions accurately and efficiently.
• Deliver on key performance goals—procedural, operational and customer-focused.
• Utilise your attention to detail to process daily online FX requests and deliveries.
• Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

What do I need to have?

A passion for leading – You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.

Great communicator and motivator – You’ll find talking with people and building relationships comes naturally. You’ll be a good listener who understands people and their needs, valuing and hearing others. Great customer service matters to you and you aim to deliver exemplary service in every interaction.

Desire to succeed – You’ll have the drive and vision to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Application steps

1. Step 2 - You'll be invited to an online interview with a Talent Acquisition Partner to learn more about Travelex and the role, and to complete a small numerical and accuracy test due to handling significant sums of money.
2. Step 3 - If successful you will be invited to visit the bureau to meet the Area Manager and see the day-to-day responsibilities and working environment.
3. Step 4 - If the visit goes well, you may join Travelex as our newest employee. If unsuccessful, you will receive detailed feedback. You will be asked to clear our reference check as part of onboarding, with support from our dedicated team.

About Travelex

We are a market-leading specialist provider of foreign exchange. Founded in 1976, and with over 45 years of experience, we have built a network of stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever. Apply to become part of the Travelex Team.

We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

• A comprehensive voluntary benefits package including discounted corporate rates on Private Medical, Dental and Critical Illness insurance, as well as health-related screenings and wellbeing support.
• Employee wellness programs offering guidance on physical, mental and financial wellbeing.
• Employee discounts via Bravo Benefit.
• Flexible hours and shift patterns to suit varied lifestyles with opportunities for overtime.