Retail Team Leader

Merlin Entertainments Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading entertainment company as a Retail Team Leader at their vibrant park. This full-time role involves overseeing retail operations, enhancing customer experiences, and leading a dynamic team. You'll enjoy various benefits, including generous discounts and a unique Merlin Magic Pass offering free access to attractions worldwide.

Benefits

Monthly Bonus based on guest satisfaction

25% discount in retail shops and restaurants

40% off LEGO online

Merlin Magic Pass for free tickets to attractions

Employee pricing up to 55% off cinema tickets

Qualifications

• Experience as a Retail Supervisor or Team Leader (desirable).
• High levels of pro-activity within an operational setting.
• Experience in a fast-paced customer facing environment.

Responsibilities

• Ensure smooth daily operations and maintain high store standards.
• Drive sales and deliver exceptional customer service.
• Be involved in stock control and shop upkeep.

Skills

Problem Solving

Team Coaching

Customer Service

Visual Merchandising

Attention to Detail

Tools

Microsoft Office

Excel

PowerPoint

Job description

What you'll bring to the team

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Retail Team Leader and start your greatest adventure!

We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards, and unleash your creativity to explore new and exciting revenue opportunities.

In this role, you'll be more than just a leader—you’ll be a coach, a motivator, and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to food hygiene audits and shop upkeep.

This is a 64-acre site with units positioned all around this area which has different gradients, successful applicant would be required to be positioned at all retail outlets and be comfortable in doing so.

We have a full-time position available which will be a fixed term role until 16 January 2026. This will be a 20 minimum guaranteed hour contract. Working term time, school holiday periods, weekends, and bank holidays. Evening shifts will be available throughout the year including over Halloween and throughout the Christmas period.

Qualifications & Experience

• Experience as a Retail Supervisor or Team Leader (desirable)
• High levels of pro-activity within an operational setting with problem solving skills
• Experience within a fast-paced customer facing environment
• Have been involved with organising, motivating, and coaching a team
• A passion for retail and a keen eye for detail
• Confident using Microsoft Office, PowerPoint and Excel.

Benefits

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

If successful, we ask you are available to attend a two day onsite departmental induction.

Pay Range

GBP £13.45/Hr.