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Retail Team Leader

Dobbies Garden Centres Ltd.

Eddington

On-site

GBP 60,000 - 80,000

Full time

2 days ago
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Job summary

A leading garden retailer in the United Kingdom is seeking a Retail Team Leader. This position is essential for driving sales and ensuring a high standard of customer service. You will supervise stock processes, assist customers, and lead a team while promoting membership benefits. Join a passionate and diverse team aiming to enhance customer experiences.

Benefits

Generous annual leave entitlement
50% discount in Restaurants
Access to financial wellbeing support
Employee wellbeing platform
Development opportunities through Dobbies Academy

Qualifications

  • Passion for delivering great customer service.
  • Experience in a customer-facing role and supervisory experience.
  • Ability to work well within a team and build relationships.

Responsibilities

  • Deliver excellent customer service across the store.
  • Supervise stock processes and maintain financial systems.
  • Drive sales through customer interactions and promote the Dobbies Club.

Skills

Customer service
Teamwork
Supervisory experience
Product knowledge
Job description
Overview

Our Retail Team Leaders play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high standards, whilst supporting the management team.

Responsibilities
  • Giving great customer service by helping customers with various transactions across the store
  • Supervising stock processes and procedures, maintaining the retail stock and financial systems
  • Highlighting key issues, processing stock transactions such as transfers, wastage and receipts
  • Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
  • Offering a helping hand with customer queries through high-quality product knowledge
  • Working with your team to maintain the cleanliness and upkeep of your department
  • You will also be responsible for supporting and coaching other members of staff and deputising for management in their absence
  • You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to care deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience
  • Some key holder responsibilities may be required
Qualifications
  • You have a passion for delivering great customer service, serving everyone with a smile
  • Experience within a customer facing role, as well as supervisory experience
  • You work well within a team, build relationships, and have fun, whilst celebrating success
  • You show up to work on time, well presented and bring your can do and hardworking attitude along with you
  • You flourish in a busy, fast-faced environment
  • Can demonstrate our values at all times - we\'re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
Benefits
  • Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
  • Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
  • Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
  • Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
  • Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
  • Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
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