Retail Team Lead - Customer Service & Store Ops

McDonald's Inverness High Street; Tain; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

15% colleague discount

Company pension scheme

Access to Stream for flexible pay

Virtual GP service

Employee Assistance Programme

Mental health support

Legal, mortgage and financial guidance

Family friendly policies

Career development opportunities

Job summary

Asda in Tain is seeking a Team Leader to help manage daily store operations and support colleagues on the shop floor. The role suits someone with retail or customer service experience who enjoys taking responsibility and delivering great service to customers.

The position is permanent and full-time, offering a 36-hour week with day shifts and flexibility for evenings and weekends. On offer: competitive hourly rate, pension, and staff discounts.

Qualifications

• Previous experience in retail or another customer-facing environment.
• Friendly and helpful approach to customers.
• Good communication and interpersonal skills.
• Willingness to take responsibility and support colleagues.
• Ability to organise tasks and manage competing priorities.
• Confidence handling problems and finding practical solutions.
• Positive attitude towards teamwork.
• Reliability and a willingness to lead by example.
• Ability to work effectively in a busy supermarket.
• Flexibility to work different shifts, including evenings and weekends.
• An interest in developing leadership skills.

Responsibilities

• Support the day-to-day running of your department.
• Lead by example and help colleagues provide friendly, efficient customer service.
• Organise daily tasks and ensure priorities are managed effectively.
• Support and motivate colleagues during shifts.
• Help manage stock levels and maintain product availability.
• Assist new colleagues as they settle into their roles.
• Respond to customer enquiries and help resolve problems.
• Work closely with your manager to maintain store standards.
• Support the team during busy trading periods.
• Encourage teamwork and a positive working environment.
• Take responsibility for completing assigned tasks.
• Help maintain an organised and welcoming shopping environment.

Skills

Retail experience

Customer service

Communication

Responsibility

Task management

Problem solving

Teamwork

Reliability

Shift flexibility

Leadership development

Job description

Asda in Tain is seeking a Team Leader to help manage daily store operations and support colleagues on the shop floor. The role suits someone with retail or customer service experience who enjoys taking responsibility and delivering great service to customers.

The position is permanent and full-time, offering a 36-hour week with day shifts and flexibility for evenings and weekends. On offer: competitive hourly rate, pension, and staff discounts.