Retail Support Co-ordinator - COCO

Certas Energy UK Ltd; Larbert; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading energy provider in Scotland is looking for a part-time Retail Support Assistant on a fixed-term contract. Responsibilities include providing daily support for stores, suggesting process improvements, and assisting with back-office processes. Ideal candidates will have strong organizational skills and the ability to work collaboratively with store management to improve efficiencies.

Responsibilities

• Provide daily support for allocated stores, including ordering and reconciliations.
• Suggest process improvements across the retail store network.
• Manage tasks assigned by the Team Leader Retail Support.
• Support Store Managers with back-office processes and issue resolution.
• Maintain dry stock categories across the network.
• Monitor store compliance with policies, escalate issues, and provide coaching.
• Assist with recruitment paperwork and optimize labor models.
• Participate in quarterly team meetings and support site plans.

Job description

Fixed term contract - 12 months

21 hours per week - Part Time

Job Description:

• Provide day-to-day support for all allocated stores, including ordering, reconciliations, banking, and queries.
• Suggest and implement process improvements across the company’s retail store network.
• Manage daily, weekly, and monthly tasks as assigned by the Team Leader Retail Support.
• Support Store Managers and their teams with back-office processes and issue resolution.
• Maintain dry stock categories across the network.
• Monitor store compliance with company policies, escalate non-compliance, and provide coaching and guidance.
• Assist Area and Store Managers with recruitment paperwork and follow-up actions to optimize labor models.
• Participate in quarterly team meetings, understand KPIs, and support the delivery of site and area plans collaboratively.