Retail Support Advisor - Chat & Phone (1 day a week in office)

Huntress; Greenhithe; On-site; GBP 25,000 - 26,000; Full time

Job summary

Huntress is seeking a Retail Support Advisor to join their team in Greenhithe. This role involves handling customer inquiries through chat and phone, offering a structured office environment with no weekends. Ideal candidates should be confident communicators and have a background in retail or customer service.

Benefits

Great benefits

No weekend shifts

Qualifications

• Experience in retail, hospitality, or customer service.
• Confident communicator, both written and verbal.
• Keen to learn and grow in an office environment.

Responsibilities

• Handle inbound calls and live chat messages from customers.
• Log interactions accurately on the CRM system.
• Deliver friendly and professional service.

Skills

Communication

Problem Solving

Customer Service

Job description

Retail Support Advisor - Chat & Phone (1 day a week in office)
Salary: £25,000 - £26,000 + great benefits
No weekends! Office hours only

Worked in Retail? Ready for a Change?

If you're great with people, stay calm under pressure, and want to move into a more structured, office-based career - we want to hear from you!

This is the perfect opportunity for someone from a retail, hospitality, or customer service background who wants to move into a Monday-Friday role that still uses all the people skills you've built on the shop floor - just without the late nights and weekend shifts!

What You'll Be Doing:

* Handling inbound phone calls and live chat messages from customers
* Helping with product queries, order updates, and general support
* Logging interactions accurately on the CRM system
* Delivering a friendly, professional service every time
* Collaborating with your team to resolve issues quickly and positively

What We're Looking For:

* Experience in retail, hospitality or face-to-face customer service
* Confident communicator, both written and verbal
* A natural problem-solver with a positive, can-do attitude
* Keen to learn and grow in an office environment
* Comfortable using computers and navigating different systems

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.