Retail Support Administrator

Age Uk; Warrington; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays +

Excellent pension scheme and life-<br>

Health cashback plan and EAP

Car Benefit Scheme, Cycle to Work

Season Ticket Loan

Techscheme

Job summary

Age UK in Warrington is recruiting an Administrator to join the Retail Support team. You will provide essential admin, data management and customer service support to ensure compliant retail operations, working alongside the Retail Support Senior Co-ordinator.

You will handle gifts aid compliance, volunteer application data, and liaise with shops, volunteers and external contacts. The role requires high-volume multi-task administration, advanced Excel skills, and strong organisation to maintain

Qualifications

• Experience in a high-volume multi-functional administration role.
• Experience and knowledge of Gift Aid scheme.
• Advanced Excel skills including VLOOKUPs and formulas.
• Ability to prioritise workload.
• Proficiency with MS Office: Word, Outlook, Teams.
• Business administration qualification.

Responsibilities

• Provide administrative support to Retail Support Senior Co-ordinator.
• Manage data and respond to internal and external stakeholders via phone and email.
• Ensure Gift Aid compliance across Age UK's retail estate.
• Support the new online volunteer application platform.
• Maintain accurate records and liaise with shops, volunteers and external contacts.

Skills

High-volume administration

Gift Aid knowledge

Excel skills (VLOOKUPs)

Prioritisation

MS Office (Word, Outlook, Teams)

Education

Business administration qualification

Job description

Age UK is recruiting! We have a fantastic opportunity to join our Retail Support team as an Administrator. Working within our dedicated Retail Support Team, the successful applicant will utilise their skills in administration, data management and customer service to help ensure Age UK's retail Operations are compliant and well-supported. Working full-time at our Warrington office, you will support our Retail Support Senior Co-ordinator in the swift response to both internal and external stakeholders, both over the phone and via email, while fostering positive relationships with shops, volunteers and external contacts. With an average of around 4,000 retail volunteers supporting our shops and over £2 million generated annually through Gift Aid, you will take responsibility for any administrative duties through our new online volunteer application platform as well as ensuring the accurate compliance and administration of Gift Aid across Age UK's retail estate; experience and knowledge of Gift Aid is therefore fundamental to the role. If you are a motivated Administrator looking to use your skills to support a charity that provides vital services and support to older people, then this may be the role for you!

Must haves:

• Experience working within a high volume multi-functional administration role. A, I
• Experience and knowledge of Gift Aid scheme. A, I
• Experience at an advanced level of using Excel including V-look ups and formulas. A, I

Skills and Knowledge

• The ability to prioritise your own workload. I
• Proficient in the use of MS office applications including, Word, Outlook and Teams. A, I

Personal Attributes

• An ability to work on own initiative and as part of a team. I
• The ability to train on bespoke systems tailored to unique organisational requirements. I

Great to Haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

• Business administration qualification. A

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicol or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.