Retail Supervisor - Soho Home Westbourne Grove (Full Time)

Soho House & Co.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounts at Soho House globally

Soho House Membership after probation

Pension Scheme

3 days paid a year for charity (Soho C

Cookhouse & House Tonic trainings

Team Events

Generous Retail Discount

Retail Commission

Job summary

Soho House & Co. is seeking an enthusiastic, organized Lead Interiors Consultant (Supervisor) to help lead the Westbourne Grove Soho Home store and members space, delivering outstanding customer service and driving sales.

You will support the General Manager, mentor the team, and ensure smooth day-to-day operations while upholding the Soho Home design and style standards.

Qualifications

• Proactive & can-do attitude.
• Previous Retail Supervisor/Senior Sales experience.
• Good understanding of sales cycle in design/interiors market.
• Ability to think on their feet to quickly resolve queries and issues.
• Excellent communication skills at all levels.
• Accountability and responsible approach.
• Warm and friendly manner.
• Confident working within a team and also individually.
• Leads by example.
• Fluent in English both written and verbal.
• Experience in furniture and international sales is an advantage.

Responsibilities

• Lead the team in the Manager's absence and support daily store operations.
• Drive sales through effective briefs and coaching.
• Oversee daily cash up and store closure when required.
• Demonstrate outstanding customer service and expert product knowledge of Soho Home.
• Report sales data accurately to relevant teams and monitor KPIs.
• Ensure replenishment aligns with visual standards.
• Delegate tasks to keep day-to-day operations smooth.
• Support monthly stock counts and inventory processes.
• Perform other duties as assigned by line manager.

Job description

Soho Home…

Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, the range was created to mirror the look and feel of our Soho Houses around the world.

The Role…

We are looking to recruit an enthusiastic, organised, sales driven Full Time Lead Interiors Consultant (Supervisor) to assist in leading the team at our Westbourne Grove Soho Home store & members space. The Supervisor will be responsible for assisting the General Manager in the day to day running of the space, managing all aspects in their absence and delivering a seamless, 'second to none' customer service experience.

Main Duties…

• Supporting the Manager and Assistant Manager by leading the team in their absence.
• Lead morning briefs and empowering and driving the team to achieve sales
• Responsibility for daily cash up and closure of the store in the absence of the Management team
• Leading by example in demonstrating outstanding customer service and impeccable product knowledge on the Soho Home products as well as being an expert in Soho Houses interior design and style
• Working alongside the management team to drive sales and KPIs, accurately reporting data back to relevant teams.
• Ensuring daily replenishment is up to date and in line with visual standards.
• Delegating tasks to ensure the successful running of the day to day store operations and ensuring the customer is always number one priority
• Support monthly stock counts alongside the team
• Perform other duties as assigned by their line manager

Requirements…

• Proactive & can-do attitude
• Previous Retail Supervisor/Senior Sales experience
• Good understanding of sales cycle in design/interiors market
• Ability to think on their feet to quickly resolve queries and issues
• Excellent communication skills at all levels
• Accountability and responsible approach
• Warm and friendly manner
• Confident working within a team and also individually.
• Leads by example
• Fluent in English both written and verbal
• Experience in furniture and international sales is an advantage

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Soho House Membership after probation period
• Pension Scheme
• In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Generous Retail Discount
• Retail Commission