Retail Supervisor (R&A)

Fanatics; St Andrews; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits package

On-site store at St Andrews

Job summary

Fanatics Commerce in St Andrews seeks a Retail Supervisor to lead the front-line selling at the R&A Golf Store, delivering an outstanding fan experience. You will drive store performance, coach the team, and maintain engaging merchandising while focusing on customer service.

The role involves day-to-day operations, targets, and a rotating schedule including weekends and shifts. You will collaborate with a passionate team to uphold Fanatics' standards and growth.

Qualifications

• Experience in supervisor level or senior retail role within a high-street retailer.
• Background in ladies fashion or high-end merchandising.
• Experience delivering customer-focused KPIs.
• Understanding of profit and loss considerations.
• Strong teamwork and collaboration skills.
• Good time management and organizational skills.
• Willingness to develop and meet deadlines.

Responsibilities

• Oversee day-to-day store operations and drive financial targets.
• Lead, train and develop store team to deliver world-class service.
• Engage customers and ensure high standards of merchandising and presentation.
• Execute sales and operations plans to drive revenue and profitability.
• Support back-of-house operations and stockroom organization.
• Utilize business metrics to guide decisions and actions.
• Communicate expectations and provide feedback to the team.

Skills

Retail supervision

Merchandising

Customer KPIs

P&L understanding

Team player

Time management

Development mindset

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

Plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front-line selling effort. The Retail Supervisor will drive results through effective communication and team building.

This position could be full or part-time depending on the specific needs of the property and will work a rotating, schedule including days, nights, and rotating weekends.

How You Will Make An Impact

• Responsible for the day-today running of the store.
• To achieve or exceed store financial targets, delivering on retail sales and profit.
• Leading customer engagement by serving and training store team to ensure delivering world-class service.
• Any other reasonable duties and responsibilities which your manager or assistant manager asks you to perform
• Drive sales results by executing the sales/operations plans
• Support back of house operations; maintain stockroom organization
• Utilise business metrics in decision making, including but not limited to; revenue targets, per cap and UPT
• Communicate expectations for assignments and projects to employees under your supervision
• Provide training and assistance to new employees as required
• Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment

The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope/level of the role.

What You Bring To The Team

• Proven experience of supervisor level or senior retail assistant or above within a high-street retailer.
• High Fashion background with merchandising experience
• Experience of delivering customer focused KPI’s
• Understanding of profit & loss
• A team player
• Highly committed
• Good communication skills
• Enthusiastic with positive attitude
• Organized
• Hunger for developmentDeliver to time scales

Where You’ll Work

This role will be primarily based at our R&A Golf Store at 8 The Links, St Andrews, Fife KY16 9JB, where you will work as part of a collaborative on-site team. From time to time, travel to other locations will be required, both within the UK and internationally, to support business needs and stakeholder engagement.

What’s In It For You

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset