Retail Supervisor NI

Screwfix; Magherafelt; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Northern Ireland is seeking a Retail Supervisor to lead the team and ensure exceptional customer service. Responsibilities include managing store standards, guiding customers to products, and fostering a positive team environment. The ideal candidate will have experience in retail supervision and a passion for excellent service. This position offers a competitive salary, benefits including 28 days annual leave, and ongoing training opportunities.

Benefits

Competitive salary

28 days annual leave

Award-winning pension scheme

Life cover

20% discount with Screwfix

Discounted healthcare

Company share save schemes

Excellent training and development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Able to provide exceptional customer service and drive sales.
• Inquisitive and able to constantly improve processes.
• Friendly, flexible, and hardworking.

Responsibilities

• Lead the team by example and guide customers to products.
• Ensure smooth store operations, including cash and stock management.
• Foster a fun and proud team atmosphere.

Skills

Customer service skills

Team management

Flexibility

Reliability

Job description

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You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening Hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (1pm to 6pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.