Retail Supervisor, Disney Theatrical

The Walt Disney Company (EMEA); London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the entertainment industry is seeking a Retail Supervisor in London. This role supports day-to-day operations focusing on exceptional guest service while managing a motivated team. Candidates should have previous retail experience and a passion for creating a positive work environment.

Qualifications

• Previous experience in retail is required.
• Passionate about interacting with guests of all ages.
• Ability to listen to feedback and take constructive action.

Responsibilities

• Manage day-to-day sales floor and back office operations.
• Coach and provide feedback to improve team performance.
• Achieve financial and productivity goals set with the management team.

Skills

Time management

Organisational skills

Attention to detail

Teamwork

Customer interaction

Tools

Excel

Outlook

Job description

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Retail Supervisor, Disney Theatrical, London

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Client:

The Walt Disney Company (EMEA)

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

47e9f47b8c47

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

Job Summary:

Job Summary

The Retail Supervisor supports the Management Team by participating in the day-today operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development of the sales team, maintenance of visual standards as well as compliance with established policies and procedures. Serves as Leader on Duty shifts, maintaining consistency in management approach and driving sales, standards and service to meet requirements. Works as an active part of the Management Team through effective and timely communication, analysis of performance and sales trends; and supports through organisation and creativity.

Responsibilities:

• Partner with management colleagues in managing day-to-day sales floor and back office operations.
• Work both independently and as a part of the management team to drive results, set standards & manage staff, working towards the achievement of shared goals of the business.
• To act as Duty, Primary or Secondary Manager when scheduled, carrying out the responsibilities & duties of those roles; whilst working on own responsibilities, delegated tasks and towards shared goals.
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team. Sets and communicates sales goals. Holds self and others accountable to high performance standards and collates accurate sales information using tools provided.
• Demonstrates commitment to equality, diversity and inclusion in all actions.
• Supports Core Values of “People, Experience, Revenue and Brand”, through inspiring communication, integrity and passion.
• Prioritises “Teamwork, Enjoyment, Efficiency and Results” in all work.
• Considers impact of actions on individual, team and the organization.
• Takes a proactive role in maintaining Disney brand standards.
• Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
• Work proactively and positively towards individual and team goals, including sales targets, promotion goals and group incentives.
• Ownership of own areas of responsibility, effectively supporting the daily operations and goals of management team
• Sets priorities and manage time effectively and efficiently.

Basic Qualifications:

• Previous experience in Retail
• Passion for interacting with Guests of all ages.
• Attention to detail and ability to prioritise Guests and tasks.
• Time management and organisational skills.
• Success in working in a team environment.
• Proven ability to create a positive work environment.
• Ability to listen to feedback and take constructive action
• Proficient in Excel and Outlook

Preferred Qualifications:

Additional responsibilities and duties will be assigned based on the needs of the business.

Additional Information:

Shifts are usually 8 hours, Monday through Sunday. However, shift lengths will vary depending on the needs of the business. Shift times will vary based on performance schedule and operation needs.

Shifts can start as early as 9am and finish as late as 11pm and are allocated based on the needs of the business. All staff need to be available for day times, evenings and weekends.