Retail Supervisor, Disney Theatrical

The Walt Disney Company; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading entertainment company is seeking a Retail Supervisor in London. The role focuses on providing exceptional customer service while selling merchandise and ensuring a magical experience for Guests. Candidates should possess strong communication skills, a positive attitude, and ideally some experience in retail. This position requires flexible working hours, including evenings and weekends.

Qualifications

• Experience in retail or customer service is a plus.
• Strong communication skills and ability to engage with Guests.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Meet sales, service, and presentation goals.
• Welcome Guests and provide information about products.
• Operate the EPOS till system accurately.

Skills

Strong communication skills

Customer service skills

Ability to work well in a team environment

Good attention to detail

Job description

Retail Supervisor, Disney Theatrical

The merchandise seller is responsible for providing exceptional service whilst selling merchandise and creating magical memories for Guests from around the world! Whilst handling payment transactions and inventory with accuracy, they create a fun and engaging experience for Guests of all ages, contributing to the overall success of the retail business.

The role has a large impact on the efficiency of daily operations and is required to achieve tasks in a positive, proactive, and professional manner; whilst collaborating with colleagues to meet goals. As a revenue generating role this job requires individuals to achieve results through proactive selling, a focus on promotions & incentives, adapting to different sales areas & techniques, and maximise opportunities for sales throughout a sales period.

Responsibilities:

• Meeting sales, service, and presentation goals
• Proactively welcoming Guests, assisting in selecting merchandise and providing information about products.
• Operating the EPOS till system accurately and handling transactions effectively.
• Maintaining accurate inventory records and restocking merchandise as needed.
• Supporting in dressing displays and arranging Merchandise to attract Guests, maintaining Disney Brand standards.
• Keeping the shop or kiosk areas clean and organised.
• Maintaining a positive, smiley and friendly attitude towards Guests and colleagues; demonstrating a commitment to equality, diversity and inclusion in all actions.
• Consistently and appropriately offering promotions or upselling products to enhance the guest experience, and meeting sales targets.
• Keeping up to date with product knowledge and sales promotions.
• Following safety and security procedures to prevent loss and theft of merchandise.
• Attending team meetings and training sessions.
• Assist with stock deliveries.
• Working both independently and as part of the team to meet performance goals, shared team goals and maintain efficiency.
• Adhering to all set policies, procedures, and administrative requirements.

Basic Qualifications:

• No previous experience is required, but experience in retail or customer service is a plus
• Strong communication skills and ability to engage with Guests
• Comfortable working in a fast-paced environment
• Ability to work flexible hours, including evenings, weekends, and Bank Holidays
• Cash and stock handling experience
• Customer service skills
• Ability to work well in a team environment
• Good attention to detail
• Positive can-do attitude

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity.