Retail Supervisor - Deli

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor for their Deli counters in London. This permanent role offers a chance to lead a dynamic team and provide exceptional customer service in a fast-paced environment. With a focus on delivering a personalized luxury experience, you will work closely with various departments to maintain high standards. The company is committed to nurturing talent and creating an inclusive workplace, making this an exciting opportunity for those passionate about food and customer engagement.

Benefits

Competitive hourly rate

Paid overtime

Discretionary annual bonus

Store and restaurant discounts

Subsidised staff restaurant

28 days holiday

Extra wellbeing days off

Matched pension scheme

Career development opportunities

Annual staff party

Qualifications

• Experience in a fast-paced food & beverage environment.
• Proven ability to deliver excellent customer service.

Responsibilities

• Lead and motivate a team of sales staff.
• Provide a luxury experience for our customers.

Skills

Customer Service

Team Leadership

Management Skills

Flexibility

Job description

Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest Deli products. Sourced from independent suppliers, these include freshly made pasta and pies, to delicious sandwiches and our famous Scotch egg; there’s bound to be a temptation for everyone.

Excitingly, we are now on the lookout for a Retail Supervisor for our Deli counters on a permanent 37.5 contract based in Piccadilly, London.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

What You'll Do:

• Lead and motivate a team of sales staff
• Provide a personalised, luxury experience for our customers
• Work closely with other departments to maintain high standards

What We're Looking For:

• Experience in a fast-paced environment in a similar role in food & beverage
• Proven ability to deliver excellent customer service
• Strong management and people skills
• Flexibility to work various shifts, including weekends

This is a great opportunity to demonstrate a genuine passion for delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity.

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.