Retail Supervisor (8 hrs)

TN United Kingdom; Mole Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for an enthusiastic Retail Supervisor to join their team. This part-time role offers a competitive hourly rate and the chance to grow within the retail sector. As a Retail Supervisor, you'll lead a dynamic team, ensuring exceptional customer service and achieving sales targets. Ideal candidates will have previous supervisory experience and a passion for retail. If you thrive in a fast-paced environment and are driven to exceed performance targets, this opportunity is perfect for you.

Qualifications

• Previous retail experience required, ideally as a supervisor.
• Ability to lead a team and provide exceptional customer service.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Assist management in achieving store sales targets and KPIs.
• Ensure the store is correctly merchandised and handle customer queries.

Skills

Customer Service

Team Leadership

Retail Experience

Communication Skills

Sales Target Achievement

Education

Previous Supervisory Experience

Retail Management Training

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Rotherham store.

You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will have fantastic opportunities for growth and development within your retail career.

This is a part-time, permanent position, contracted for 8 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

Previous retail experience is required, and ideally, you will have worked as a supervisor previously.

Key activities:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent levels of customer service and possess strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics:

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willing to approach and serve all customers.
• Drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks, including stock SKU management.
• High attention to detail.
• Ability to work both individually and as part of a diverse team.
• Willingness to work 8 hours per week with flexibility to work any day (Monday - Sunday).

Salary/Pay: up to £13.41 per hour + non-contractual hourly sales commission.