Retail Supervisor (35 hrs)

TN United Kingdom; Bromley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking a passionate Retail Supervisor for their Bromley store. This part-time role involves leading the team, ensuring exceptional customer service, and achieving sales targets. Candidates should have retail supervisory experience and a positive attitude. The position offers a competitive hourly rate and opportunities for career growth.

Qualifications

• Previous retail experience, ideally with supervisory experience.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Ensure the store is correctly merchandised, with refreshed and inviting product displays.
• Handle customer queries and complaints.

Skills

Customer Service

Leadership

Teamwork

Communication

Education

Retail Experience

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Bromley store.

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for growth and development within your retail career.

This is a part-time, permanent position, with a contracted 35 hours per week. The ideal candidate:

• Has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
• Possesses a positive attitude towards providing exceptional customer service.
• Has the ability to lead a team, work on a fast-paced shop floor, and stay calm under pressure.
• Has previous retail experience, ideally with supervisory experience.

Key activities:

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completing associated administrative duties.
• Offer excellent customer service and have strong product knowledge.
• Lead by example, recommending and promoting complementary products with each sale.
• Assist management in leading the team to achieve store sales targets and KPIs.
• Support team members as needed.
• Ensure the store is correctly merchandised, with refreshed and inviting product displays.
• Process stock deliveries and store transfers.
• Handle customer queries and complaints.

Personal characteristics:

• Able to follow management instructions regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Capable of supervising, motivating, coaching, and working with a team.
• Strong interpersonal and communication skills.
• Willing to approach and serve all customers.
• Driven to exceed monthly performance targets.
• Methodical in completing daily tasks, including stock SKU management.
• High attention to detail.
• Able to work independently and as part of a diverse team.
• Committed to working 35 hours per week with flexibility to work any day (Monday - Sunday).

Salary/Pay:

Up to £13.71 per hour + non-contractual, hourly sales commission.