Retail Supervisor (30 hrs)

Deichmann; Hounslow; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading footwear retailer in Hounslow is seeking a Retail Supervisor to support the store management team. The role includes supervising staff, managing store operations, and delivering exceptional customer service. The ideal candidate is energetic, has supervisory experience, and is customer-focused. This part-time position offers a competitive hourly rate of up to £13.71 plus bonuses.

Benefits

Competitive hourly rate

Performance bonuses

Opportunities for career growth

Qualifications

• Energetic and passionate about retail.
• Previous retail experience, ideally supervisory.
• Ability to lead a team under pressure.

Responsibilities

• Lead and supervise the store team.
• Open and close the store, manage cash.
• Provide excellent customer service.

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Hounslow store.

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position contracted for 30 hours per week. The ideal candidate:

• Has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
• Possesses a positive attitude towards providing exceptional customer service.
• Has the ability to lead a team and work calmly under pressure.
• Has previous retail experience, ideally with supervisory responsibilities.

Key activities:

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completing administrative duties.
• Offer excellent customer service with strong product knowledge.
• Promote and recommend products to enhance sales.
• Assist management in achieving sales targets and KPIs.
• Support team members as needed.
• Ensure the store is well-merchandised and displays are inviting.
• Process stock deliveries and store transfers.
• Handle customer queries and complaints.

Personal characteristics:

• Ability to follow management instructions for additional tasks.
• Experience in supervising, including cashing up and banking.
• Self-motivated with a positive attitude.
• Ability to motivate, coach, and work with a team.
• Strong communication and interpersonal skills.
• Willingness to serve all customers.
• Drive to exceed performance targets.
• Methodical with daily tasks and stock management.
• High attention to detail.
• Ability to work independently and as part of a diverse team.
• Flexibility to work any day from Monday to Sunday.

Salary/Pay: up to £13.71 per hour + non-contractual performance bonus.