Retail Supervisor (20 hrs)

Deichmann; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in retail is seeking an enthusiastic Retail Supervisor for their Solihull store. The role involves supervising the team, ensuring excellent customer service, and meeting store sales targets. With a competitive pay of £13.41 per hour, this part-time, permanent position offers growth opportunities for the right candidate.

Qualifications

• Previous retail and supervisory experience.
• Strong interpersonal skills.
• Ability to work calmly under pressure.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Offer excellent customer service and have strong product knowledge.
• Ensure the store is correctly merchandised.

Skills

Customer Service

Leadership

Team Motivation

Communication

Attention to Detail

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Solihull store.

You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, contracted for 20 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

You should have previous retail experience, ideally with supervisory experience. Key activities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service and have strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Deal with customer queries and complaints.

Personal characteristics include:

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to daily tasks, including stock SKU management.
• High attention to detail.
• Ability to work both individually and as part of a diverse team.
• Willingness to work 20 hours per week with flexibility to work any day (Monday - Sunday).

Salary/Pay: up to £13.41 per hour + non-contractual, hourly sales commission.