Retail Supervisor (20 hrs)

Deichmann; Hounslow; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company is seeking an enthusiastic Retail Supervisor for their Hounslow store. This part-time, permanent role offers a competitive hourly rate and commission, with opportunities for personal growth in a fast-paced retail environment. Candidates should have a strong customer service focus and previous supervisory experience.

Benefits

Non-contractual hourly sales commission

Growth opportunities

Qualifications

• Previous retail experience, ideally with supervisory experience.
• Able to follow management instructions.
• Self-motivated with a positive attitude.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Provide excellent customer service and demonstrate strong product knowledge.
• Assist management in achieving sales targets and KPIs.

Skills

Customer Service

Leadership

Communication

Motivation

Attention to Detail

Job description

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Purpose:

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Hounslow store.

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return, you will have fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, contracted for 20 hours per week. Ideal candidate: energetic, driven, and passionate about working in a fast-paced, customer-facing retail environment.

You should have a positive attitude towards customer service, leadership skills, stamina for a busy shop floor, and the ability to work calmly under pressure.

Previous retail experience, ideally with supervisory experience, is required.

Key activities:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing administrative duties.
3. Provide excellent customer service and demonstrate strong product knowledge.
4. Lead by example, promoting complementary products with each sale.
5. Assist management in achieving sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is well merchandised, with inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics:

• Able to follow management instructions for additional tasks.
• Experience in supervision, including cashing up and banking.
• Self-motivated with a positive attitude.
• Ability to motivate, coach, and work with a team.
• Strong communication skills.
• Willing to serve all customers.
• Drive to exceed performance targets.
• Methodical in completing daily tasks, including stock management.
• Attention to detail.
• Capable of working individually and as part of a team.
• Flexible to work any day from Monday to Sunday.

Salary: Up to £13.71 per hour + non-contractual performance bonus.