Retail Supervisor (20 hrs)

Deichmann; Croydon; On-site; GBP 27,000 - 30,000; Part time

Job summary

A leading retail company is seeking an enthusiastic Retail Supervisor for their Croydon store. This part-time role requires strong leadership skills, excellent customer service, and the ability to motivate a team. Offering a competitive hourly rate and opportunities for growth, it's ideal for those with previous retail experience looking to advance their career.

Qualifications

• Previous retail experience with supervisory experience preferred.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a diverse team.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Ensure exceptional customer service and strong product knowledge.
• Assist management in achieving store sales targets and KPIs.

Skills

Customer Service

Leadership

Communication

Motivation

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Croydon store.

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, contracted for 20 hours per week. Ideal candidate: if you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

You should have previous retail experience, ideally with supervisory experience. Key activities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service with strong product knowledge.
4. Lead by example, recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics include:

• Ability to follow management directions regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• Drive to exceed monthly performance targets.
• Methodical approach to daily tasks, including stock SKU management.
• High attention to detail.
• Ability to work both independently and as part of a diverse team.
• Willingness to work 20 hours per week with flexibility to work any day from Monday to Sunday.

Salary/Pay: up to £13.71 per hour + non-contractual, hourly sales commission.