Retail Supervisor (16 hrs)

TN United Kingdom; York; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is looking for an enthusiastic Retail Supervisor to join their York store. This part-time position offers a competitive hourly rate and the chance to develop your retail career. You'll play a vital role in leading the team, ensuring exceptional customer service, and achieving sales targets. If you have a passion for retail and a drive to succeed, this opportunity could be your next step in a rewarding career.

Qualifications

• Previous supervisory experience in retail is essential.
• Strong interpersonal skills and a positive attitude are key.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Provide excellent customer service and support team members.

Skills

Customer Service

Team Leadership

Retail Experience

Communication Skills

Problem Solving

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our York store.

You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, with a contracted 16 hours per week. The ideal candidate:

• Has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
• Possesses a positive attitude towards providing exceptional customer service.
• Has the ability to lead a team, work on a fast-paced shop floor, and stay calm under pressure.
• Has previous retail experience, ideally with supervisory experience.

Key activities:

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completing associated administrative duties.
• Offer excellent levels of customer service and have strong product knowledge.
• Lead by example, recommending and promoting complementary products with each sale.
• Assist management in leading the team to achieve store sales targets and KPIs.
• Support team members as needed.
• Ensure the store is correctly merchandised, with refreshed and inviting product displays.
• Process stock deliveries and store transfers.
• Handle customer queries and complaints.

Personal characteristics:

• Able to follow management instructions regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• Drive to exceed monthly performance targets.
• Methodical approach to daily tasks, including stock SKU management.
• High attention to detail.
• Ability to work both independently and as part of a diverse team.
• Flexibility to work any day from Monday to Sunday, totaling 16 hours per week.