Retail Supervisor (16 hrs)

Deichmann; Wrexham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading shoe retail company in Wrexham is seeking an enthusiastic Retail Supervisor to join their team. This part-time position offers a competitive hourly rate of up to £13.41 along with sales commission. The ideal candidate should possess retail experience and a passion for customer service, with the ability to lead a team in a fast-paced environment. Opportunities for growth and development are available within the company.

Qualifications

• Previous retail experience is required, ideally with supervisory experience.
• Self-motivated with a positive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Offer excellent customer service and strong product knowledge.
• Ensure proper store merchandising with refreshed product displays.

Skills

Customer service excellence

Team leadership

Strong communication skills

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Wrexham store.

You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for growth and development within your retail career.

This is a part-time, permanent position with a 16-hour per week contract. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

Previous retail experience is required, ideally with supervisory experience. Key activities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service and possess strong product knowledge.
4. Lead by example, recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure proper store merchandising, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics include:

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• Drive to exceed monthly performance targets.
• Methodical approach to daily tasks, including stock SKU management.
• High attention to detail.
• Ability to work both independently and as part of a diverse team.
• Willingness to work 16 hours per week with flexibility to work any day from Monday to Sunday.

Salary/Pay: up to £13.41 per hour + non-contractual, hourly sales commission.