Retail Supervisor

Screwfix Direct Ltd.; Wareham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and supportive team as a Retail Supervisor, where you will lead by example and ensure excellent customer service. This role offers a chance to thrive in a fast-paced environment, managing a small team while maintaining high store standards. With a focus on customer satisfaction and team collaboration, you will enjoy a fulfilling career path with opportunities for growth. An established industry player provides competitive salaries, generous leave, and a variety of perks, making it an exciting opportunity for those passionate about retail and customer service.

Benefits

28 days annual leave

Company pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and ongoing development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Great at delivering customer service and translating it into sales.

Responsibilities

• Lead the team and set an example of excellent customer service.
• Ensure smooth store operations including cash reconciliations and stock management.

Skills

Customer Service

Team Leadership

Sales Skills

Problem-Solving

Flexibility

Job description

Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in-store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations to customer queries, audit compliance, and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary.
• 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover.
• 20% discount with Screwfix and B&Q.
• Discounted healthcare.
• Company share save schemes.
• We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email [e-mail] for any queries.

Follow us and find out more on our LinkedIn, Instagram & Twitter pages.

Apply now! – Upload your CV and complete your application.

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail].