Retail SUPERVISOR

Aiko store ltd; United Kingdom; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Retail Supervisor to manage store operations, coordinate the team, and ensure excellent customer service. Candidates must be over 18 and demonstrate strong leadership and communication skills. Flexible shifts are available, making it a great opportunity for career development in a supportive environment.

Benefits

Flexible hours

Ongoing learning opportunities

Inclusive workplace

Qualifications

• Must be over 18 years to apply.
• Ability to lead and coordinate a team effectively.
• Comfortable with customer interactions.

Responsibilities

• Coordinate store team to deliver a great shopping experience.
• Open and close the store, ensuring safety.
• Provide great customer service.

Skills

Customer service

Team leadership

Communication

Decision making

Flexibility

Job description

Pay £31,000 Per year + Bonus

Shift and schedule

Day/ Evening shift

About the role

Our Night Shift Supervisor rate of pay starts from £31,000 per year.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Chester Rd Premier is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues, and communities, every day.

As a Retail Supervisor you’ll:

1. Work in a fast-paced retail environment, with bags of variety
2. Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
3. Be there for customers, listening to them and helping to make sure they leave the store with what they came for
4. Look for ways to improve service, including coaching your colleagues and giving feedback to the team
5. Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
6. Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
7. Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Making sure all delivery orders are well prepared before handling to the drivers
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that’s inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Please note

Chester Rd Premier will only recruit individuals who are above 18.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

As a Retail supervisor, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle. We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities. It’s an inclusive place where everyone’s welcome. We’ll always listen to your ideas and opinions. We put your wellbeing first, and support is always available if you need it. Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company.

Our benefits include:

Availability Window

Days	From time	To time
Sun	OFF
Mon	OFF
Tue	8:00	23:00
Wed	8:00	23:00
Thu	8:00	23:00
Fri	8:00	23:00
Sat	21:00	05:00