Retail Supervisor

Screwfix; Twickenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Twickenham is seeking a Retail Supervisor to lead the team and ensure high customer service standards. Responsibilities include managing store operations, cash reconciliations, and fostering a positive team environment. Ideal candidates should have supervisory experience and a passion for customer service. The role offers competitive salary and extensive benefits including annual leave, pension scheme, and discounts.

Benefits

Competitive salary

28 days annual leave

Company pension scheme

Life cover

20% discount

Discounted healthcare

Training and development opportunities

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Ability to provide excellent customer service and drive sales.
• Inquisitive mindset with a passion for improvement.
• Reliability, friendliness, and a strong work ethic.

Responsibilities

• Lead the team and ensure fantastic customer experiences.
• Manage store standards, cash reconciliations, and audits.
• Foster teamwork and a positive store environment.

Skills

Customer service

Team leadership

Sales conversion

Flexibility

Job description

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You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.