Retail Supervisor

Toolstation Ltd; Sutton Coldfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent retail company in Sutton Coldfield is seeking a Retail Supervisor to lead the store team and ensure high-quality customer service. You will be responsible for motivating staff, managing deliveries, and enhancing customer relations. No retail experience is necessary as training will be provided. This role offers great development opportunities and competitive benefits including holidays, a pension scheme, and discounts.

Benefits

22 days’ holiday plus Bank Holidays

Company pension and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across Travis Perkins companies

Recognition awards

Qualifications

• Hard work and passion; retail experience is not necessary, as we will train you.
• A love for teamwork and willingness to get involved.
• A positive attitude to ensure customers have a great experience.

Responsibilities

• Supporting the Store Manager in their absence, motivating and engaging the team.
• Checking and unpacking deliveries, stocking shelves, cleaning, and preparing orders.
• Providing excellent customer service with a positive attitude.

Skills

Teamwork

Positive attitude

Reliability

Flexibility

Job description

What you'll do

Retail Supervisor in Sutton Coldfield

40 hours per week

At Toolstation, we’re committed to developing your talents so you can grow with our business and become one of our future leaders.

As a Retail Supervisor, you’ll be the face of Toolstation, creating a great first impression, building lasting relationships, and exceeding customer expectations. Your role involves serving customers, supporting the Store Manager, checking deliveries, picking items from the warehouse, and stocking shelves. Be prepared for varied weather conditions, and take pride in your work and your team’s efforts.

Day-to-day responsibilities

1. Supporting the Store Manager in their absence, motivating and engaging the team, and coaching to achieve sales targets.
2. Checking and unpacking deliveries, stocking shelves, cleaning, and preparing orders.
3. Providing excellent customer service with a positive attitude and coaching the team to do the same.
4. Building customer relationships by understanding their needs and ensuring they leave satisfied.
5. Maintaining a fun and high-standard working environment, ensuring product availability and branch standards.

What you'll bring

1. Hard work and passion; retail experience is not necessary, as we will train you.
2. A love for teamwork and willingness to get involved.
3. A positive attitude to ensure customers have a great experience.
4. Reliability, flexibility, and a friendly demeanor.
5. Authenticity — bring your true self to work.

What you'll get

Opportunities to express your personality and develop your retail career, with support through training and the Toolstation Academy. Enjoy some of the best benefits in retail, including:

• 22 days’ holiday plus Bank Holidays
• Company pension and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 retailers
• Family-friendly policies for maternity, paternity, adoption, and surrogacy

About Toolstation

We are one of Britain’s fastest-growing multi-channel retailers of tools, accessories, and building supplies, part of Travis Perkins plc. Our expansion and diverse group offer many growth opportunities for ambitious individuals.

To apply

If you're interested, visit www.toolstationjobs.com or click apply. We are committed to equal opportunity employment and welcome applicants regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.