Retail Supervisor

Co-op Group; Stonehaven; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail cooperative is seeking a Customer Team Leader in Stonehaven. The role involves leading a team, providing excellent customer service, and engaging with the local community. Ideal candidates will have strong leadership and organizational skills and be flexible with shift hours. The position also offers training, great benefits including a pension scheme and staff discounts.

Benefits

36 days holiday

10% employer pension contributions

30% discount on store products

Paid training and development support

Virtual healthcare services

Qualifications

• Genuine care for customer needs.
• Ability to lead and support team on the floor.
• Strong people skills for positive relationships.

Responsibilities

• Lead the store team and supervise members.
• Provide excellent customer service and support store operations.
• Engage with local community and contribute to the community plan.

Skills

Customer service orientation

Leadership skills

Organizational skills

Problem-solving skills

Flexibility to work varied shifts

Job description

Overview

Customer Team Leader
Location: Redcloak Drive, Redcloak, Stonehaven, AB39 2XJ
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

Age requirement: you must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Responsibilities

• As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping customers. You’ll help lead the store team by coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of tasks around the store (e.g., restocking shelves, cleaning up spillages).
• Lead the way when introducing new products and services in your store; work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

What you'll do

• Friendly and thoughtful service — provide welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for customers.
• Support your Store Manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the introduction of new products and services and support your team to implement change with feedback.
• Engage with the local community and support the Store Manager with the delivery of the community plan.

What we’re looking for

This job would suit people who have:

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while being hands-on on the shop floor.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow and develop leadership skills.
• Flexibility to work a range of different shifts.

Benefits

• Full, paid training and dedicated support for personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• Pension scheme with up to 10% employer contributions.
• Wagestream — a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. Stores should be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.