Retail Supervisor

Cotswold Outdoor; Ruthin; On-site; GBP 22,729,000 - 24,246,000; Part time

Benefits offered by this job

Staff discount

Performance bonus

Pension

Job summary

Cotswold Outdoor is seeking a Retail Supervisor in the UK. The role involves guiding a team, delivering standout service, and maintaining daily store operations. It emphasises hands-on leadership and expert customer interactions to drive sales and store performance.

You will lead by example on the shop floor, ensuring the team stays focused, onboard new colleagues, and maintains a welcoming, high-energy environment.

Qualifications

• Experience as a retail supervisor or in a similar supervisory role.
• Proven ability to lead a team and drive performance.
• Strong customer-service mindset and communication skills.
• Comfortable solving problems and making quick decisions.
• Willingness to be hands-on and support store operations.

Responsibilities

• Help the team stay focused on their tasks, deliver excellent customer service, and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant, and running efficiently
• Bring energy, organisation, and motivation to your team

Skills

Retail supervisory experience

Leadership

Customer focus

Problem solving

Hands-on

Job description

Retail Supervisor

Date Posted: 2026-10-06

Location: Denbighshire, Clwyd, GB, LL15 1HP

Closing Date: 2027-01-04T23:00:54.567

About the Role

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We're looking for a Retail Supervisor to:

• Support and guide a team to do their best work


• Deliver great service while keeping the store running smoothly


• Enjoy 40-60% discount on top outdoor brands


• Work 24 hours per week on a rotating schedule including weekends

Sound like your kind of role? Read on to find out more.

About Us

We believe life's better outdoors whether it's hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care. That's where you come in. As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track.

You'll lead by example on the shop floor and step in to run things when the Store Manager is away. We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock — three brands that share a love for the outdoors and a commitment to people and planet.

What You'll Be Doing

• Help the team stay focused on their tasks, deliver excellent customer service, and make the most of every sales opportunity


• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis


• Mentor new colleagues and help onboard them confidently


• Manage store opening and closing duties as a key holder


• Carry out cashing up duties accurately and efficiently


• Lead in the absence of the Store or Assistant Store Manager


• Keep the store safe, compliant, and running efficiently


• Bring energy, organisation, and motivation to your team

What We're Looking For

• Experience as a retail supervisor or in a similar supervisory role


• Confidence in handling responsibility and solving problems


• Leads by example and builds strong connections with their team


• Ability to stay focused under pressure and juggle tasks


• Enjoys being hands-on in a busy, customer-focused environment

What You'll Get From Us

• £13.22 per hour (£11.56 per hour for under 21s)


• Performance bonus of up to £750 per year (pro rata)


• Clear progression pathways and ongoing training from leadership skills to expert product knowledge


• 40-60% staff discount across all our outdoor and active brands


• Up to 33 days holiday, with the option to buy more


• Access to wellbeing support including free, confidential services


• Perkbox membership savings on food, travel, fitness, entertainment, and more


• Company pension scheme to help plan for your future


• Hands-on experience in a fast-paced, values-driven environment

Everyone's Welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

This advert may close early if we receive a high number of applications, so don't wait too long to apply.