Retail Supervisor

Cotswold Outdoor; Folly Gate; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

40-60% staff discount across outdoor/​

Company pension

Wellbeing support

Perkbox benefits

33 days holiday

Job summary

Cotswold Outdoor is seeking an active Retail Supervisor to support store operations, lead by example on the shop floor and mentor new colleagues.

You will manage opening/closing, assist with cashing up and take the lead in the absence of senior management, while ensuring a safe and efficient store that delivers great customer service.

Qualifications

• Has experience as a retail supervisor or in a similar supervisory role.
• Confident handling responsibility and solving problems.
• Leads by example and builds strong connections with their team.
• Stays focused under pressure and knows how to juggle tasks.
• Enjoys being hands-on in a busy, customer-focused environment.

Responsibilities

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity.
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis.
• Mentor new colleagues and help onboard them confidently.
• Manage store opening and closing duties as a key holder.
• Carry out cashing up duties accurately and efficiently.
• Lead in the absence of the Store or Assistant Store Manager.
• Keep the store safe, compliant and running efficiently.
• Bring energy, organisation and motivation to your team.

Skills

Leadership

Customer service

People mentoring

Cash handling

Tools

Boot fitting

Gait analysis

Job description

As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track. You'll lead by example on the shop floor and step in to run things when the Store Manager is away.

We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock - three brands that share a love for the outdoors and a commitment to people and planet.

What you'll be doing

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

This is a key holder position and, due to the responsibilities associated with the role, applicants must be aged 18 or over.

Has experience as a retail supervisor or in a similar supervisory role

• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

We believe life's better outdoors - whether it's hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We're looking for a Retail Supervisor to:

• Support and guide a team to do their best work
• Deliver great service while keeping the store running smoothly
• Enjoy 40-60% discount on top outdoor brands

Rewards that reflect your role, ambition and wellbeing

• £13.5 per hour (£11.8 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training - from leadership skills to expert product knowledge
• 40-60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership - savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast paced, values-driven environment

Everyone's welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

This advert may close early if we receive a high number of applications, so don't wait too long to apply.