Retail Supervisor

CO-OP; Rothbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused grocery chain is seeking a Customer Team Leader in Rothbury. In this role, you will lead and coach a team, provide excellent customer service, and ensure the store operates smoothly. Candidates should have strong people and organizational skills and be able to work a variety of shifts. A supportive work environment and several beneficial policies are provided.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

36 days of holiday (pro rata for part-time)

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Strong people skills with a focus on relationship-building.
• Ability to balance team leadership with hands-on work.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching.
• Ensure store safety and operational efficiency.
• Manage stock accuracy and store appearances.

Skills

People skills

Organisational skills

Problem-solving skills

Leadership skills

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You’ll help lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of other tasks around the store such as re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

We’re looking for Customer Team Leaders to join our team at Co-op.

Responsibilities

• Friendly and thoughtful service — provide friendly, welcoming, easy, helpful and thoughtful service every day; support with tasks on the post office counter; often take ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store; work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

Qualifications and Requirements

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts
• Age requirement: You must be aged 18 or over to be a Customer Team Leader at Co-op

Pay and Contract

Pay: £13.99 per hour

Contract: 30 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

Benefits

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Diversity, Inclusion and Reasonable Adjustments

Building an inclusive workplace. We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.