Retail Supervisor

Travis Perkins Trading Company Limited; Redruth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail company in Redruth is seeking a Retail Supervisor to be the face of the business, providing excellent customer service while supporting the Store Manager. The role involves checking deliveries, stocking shelves, and ensuring a positive customer experience. Ideal candidates will be team-oriented and reliable, with a focus on hard work. This position offers benefits such as holidays, pension schemes, and discounts.

Benefits

22 days' holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Recognition awards

Qualifications

• No specific retail experience needed; focus on delivering great service.
• Willingness to work hard and collaborate with the team.

Responsibilities

• Support Store Manager and motivate team for sales.
• Check deliveries and stock shelves.
• Provide excellent customer experience.
• Build relationships with customers.
• Maintain branch standards.

Skills

Customer service

Teamwork

Reliability

Positive attitude

Job description

Overview

You\'ll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn\'t your average retail role. It\'s much more than just a store job. Of course as a retail supervisor, you\'ll serve customers, and support the Store Manager but you\'ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

You\'ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want - up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you\'ll be supported all the way with training and development - including access to our very own Toolstation Academy programmes.

Responsibilities

• Supporting: When needed, stand in for the Store Manager, motivate and engage the team, or coach the team to grow sales and achieve targets.
• Mucking in: Check and unpack deliveries, stock shelves, clean the branch and put orders together.
• Delivering great service: Provide a great customer experience with a smile, even when busy, and coach the team to do the same.
• Asking questions and building relationships: Ensure customers leave the branch with everything they need for the job.
• Building a fun working environment: Maintain product availability and branch standards, creating a welcoming place to work.
• Hard work and passion: You don\'t need retail experience; be focused on delivering great service and we\'ll teach you the rest.
• A love of teamwork: Be willing to muck in and get your hands dirty.
• A positive attitude: Ensure customers have a great experience in the branch.
• Reliability: Be there when we need you, be flexible and easy to work with.
• Be yourself: Bring your whole self to work and let your personality shine.

Benefits

• 22 days\' holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far. We\'re one of Britain\'s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.