Retail Supervisor

The National Museum of the Royal Navy; Portsmouth; On-site; GBP 16,000; Part time

Job summary

The National Museum of the Royal Navy is seeking a Retail Supervisor to join their visitor experience team. This individual will play a vital role in coaching and leading retail team members to ensure an outstanding level of customer care and experience across unique heritage attractions. The role includes responsibilities for merchandise displays and training, with opportunities to be part of a friendly and diverse workplace.

Benefits

Group pension plan with Royal London

25 days’ annual leave pro rata

Flexible working

Employee Assistance Programme

Free admission to national museums

Discounts at shops and cafes

Qualifications

• Retail knowledge and commercial awareness.
• Basic knowledge of people management.
• Experience of using multi-site electronic trading/inventory systems.

Responsibilities

• Coach and train team members to achieve sales targets.
• Ensure gift shops are merchandised for trade.
• Deliver outstanding customer care.

Skills

Retail knowledge

People management

Ability to work independently

Team leadership

Experience with EPOS systems

Job description

Salary (Grade 2) - £15,339 pro rata per annum (£25,565 per annum FTE)

Hours: 22.5 per week - permanent, inclusive of some weekend working

Location: National Museum of the Royal Navy, Portsmouth Historic Dockyard .

Our epic story is of the Royal Navy, and its impact on Britain and the world. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through those who served on them. Aswell as being truly captivated by the thousands of unique, emotional, and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

Our vision is to be the world’s most inspiring Naval Museum, linking Navy to Nation. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

This is a great opportunity to join the team

Our visitor experience team work together to deliver an outstanding level of customer care. Our aim is to deliver a first-class visitor experience across our unique heritage attractions. Our Retail Supervisor will play a vital role in this by coaching, and being a role model, to the Team Members around them by helping them to be the best they can be. Taking direction from our Visitor Experience Managers, our Supervisor will coach and train Team Member colleagues, providing development and support as required.

Our Supervisor will also make sure our gift shops across Portsmouth Historic Dockyard and Gosport Submarine and Explosion Museums are merchandised ready for trade.

What You Can Bring

• Retail knowledge and commercial awareness.
• Basic knowledge of people management, motivation and engagement.
• Ability to work independently, and organise and prioritise workload to meet challenging demands and comply with deadlines.
• Ability to train and lead team members to achieve sales targets.
• Experience of using multi-site electronic trading/inventory/ticketing system/purchasing systems (EPOS).
  
  

What We Offer

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
• 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.
  
  

We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Catherine Austen, Deputy General Manager, on [e-mail].

All applicants are asked to apply via https://jobs.nmrn.org.uk/ by midnight on Sunday 13 July 2025. The selection processes will be held on site in Portsmouth on Monday 21 July 2025.

If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on [e-mail] for support.

This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.