Retail Supervisor

CO-OP; Poole; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community-focused retail company in Poole is seeking a part-time Customer Team Leader. The role involves leading and supporting a team to deliver exceptional customer service while ensuring the store runs smoothly. Candidates should have strong people skills, problem-solving abilities, and a desire to develop leadership qualities. Benefits include discounts, healthcare services, and flexible shifts.

Benefits

30% discount on all products

Pension scheme with employer contributions

Wagestream - access to earnings as you earn

36 days holiday (pro rata)

Virtual healthcare services

24/7 employee assistance service

Advance rota sharing

Cycle-to-work scheme

Qualifications

• Ability to balance leading and supporting the team while working on the shop floor.
• Strong people skills to build relationships with customers and colleagues.
• Organisational skills to ensure store operations run smoothly.
• Desire to learn and develop leadership capabilities.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful customer service.
• Develop team capabilities through coaching and training.
• Manage store safety and legality.
• Support store manager and HR processes.
• Lead product introductions and gather team feedback.
• Get involved in local community initiatives.

Skills

People skills

Organisational skills

Problem-solving skills

Leadership skills

Flexibility

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\'ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you\'ll do

• Friendly and thoughtful service - you\'ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they\'re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Qualifications and attributes

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Pay, contract and working pattern

Pay: £13.99 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you\'ll need to authorise age-related sales.

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.