Retail Supervisor

Toolstation Ltd; North Waterhouse Farm; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fast-growing retail company in North Waterhouse Farm is seeking a Retail Supervisor. This role involves supporting the Store Manager, providing excellent customer service, and maintaining store standards. No retail experience is required, as training will be provided. The company offers benefits including 22 days’ holiday, a pension scheme, and discounts. Join the team to develop your retail career in a dynamic environment.

Benefits

22 days’ holidays plus Bank Holidays

Company pension and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across Travis Perkins companies

Recognition awards

Family-friendly policies

Qualifications

• Hard work and passion; no retail experience needed.
• Willingness to get involved and a love for teamwork.
• A positive attitude to ensure a great customer experience.
• Reliability and friendliness.

Responsibilities

• Support the Store Manager and motivate the team.
• Handle deliveries, stock shelves, and prepare orders.
• Provide excellent customer service.
• Build relationships by understanding customer needs.
• Maintain a positive and fun working environment.

Skills

Customer service

Teamwork

Flexibility

Positive attitude

Job description

What you'll do

Retail Supervisor in Oldham Chadderton
35 hours per week

At Toolstation, we’re committed to developing your talents so you can grow with us and become a future leader.

As a Retail Supervisor, you'll be the face of Toolstation, making a great first impression, building relationships, and ensuring customer satisfaction. Your role includes serving customers, supporting the Store Manager, checking deliveries, picking items from the warehouse, and stocking shelves. Be prepared for seasonal temperature changes. Your pride in your work and team will be recognized and appreciated by our customers.

Day-to-day responsibilities include:

1. Supporting the Store Manager in their absence, motivating and coaching the team to meet sales targets.
2. Handling deliveries, stocking shelves, cleaning, and preparing orders.
3. Providing excellent customer service and coaching the team to do the same.
4. Building relationships by understanding customer needs and ensuring they leave satisfied.
5. Maintaining a positive, fun working environment with high standards and product availability.

What you'll bring

• Hard work and passion. No retail experience needed; we will teach you.
• A love for teamwork and willingness to get involved.
• A positive attitude to ensure a great customer experience.
• Reliability, flexibility, and a friendly nature.
• Authenticity — bring your whole self to work.

What you'll get

Opportunities to express your personality and develop your retail career, with support through training and our Toolstation Academy programs. Our benefits include:

• 22 days’ holidays plus Bank Holidays
• Company pension and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 retailers
• Family-friendly policies on maternity, paternity, adoption, and surrogacy

About Toolstation

We are one of Britain’s fastest-growing multi-channel retailers of tools, accessories, and building supplies, part of Travis Perkins plc. Our store expansion and diverse group offer many growth opportunities for ambitious individuals.

To apply, visit www.toolstationjobs.com or click 'Apply'.

We are committed to equal opportunity employment, promoting diversity and inclusion regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.