Retail Supervisor

Screwfix Direct; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a team leader who will oversee store operations and ensure exceptional customer service. You will manage a small team, support a positive shopping experience, and contribute to sales through effective leadership. The role offers extensive training, competitive salary, and up to 33 days of annual leave.

Benefits

Competitive salary

28 days annual leave

Company pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Great customer service skills translating to sales.
• Friendly, flexible, reliable, honest, and hardworking.

Responsibilities

• Lead the team and set an example in store.
• Ensure smooth operations including cash reconciliations and stock management.
• Provide customer service, guiding customers to the right products.

Skills

Customer service

Team leadership

Sales skills

Flexibility

Job description

You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!

Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them.

Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.

Part of the team - you'll join a team who take pride in their store, working together and having lots of fun along the way!

An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment. Great at giving amazing customer service, and able to translate that into sales. Inquisitive, ever-questioning and ever-improving. Passionate about our business. Friendly, flexible, reliable, honest and like to work hard!

WHAT'S IN IT FOR YOU?

Joining Screwfix means joining a growing team - full of support, opportunities, and fun! We offer a competitive salary, 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave. Award-winning company pension scheme - up to 14% Kingfisher contribution! Life cover, 20% discount with Screwfix and B&Q, discounted healthcare, and company share save schemes. We'll also help you be the best you can be, with excellent training and ongoing development.