Retail Supervisor

TN United Kingdom; Newport; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for a passionate Retail Supervisor to join their team in Newport. This part-time role offers a competitive hourly rate and the chance to develop your retail career. You'll lead a team, ensure exceptional customer service, and maintain a vibrant store environment. Ideal candidates will thrive in a fast-paced setting, bringing energy and a positive attitude. If you're ready to make a significant impact in retail, this opportunity is for you.

Qualifications

• Previous retail experience is required, supervisory experience preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Ensure excellent customer service and achieve store sales targets.

Skills

Customer Service

Team Leadership

Retail Management

Product Knowledge

Education

Previous Retail Experience

Supervisory Experience

Job description

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Purpose

Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join our team in the Isle of Wight store.

You will be offered a competitive hourly rate of up to £12.64 plus non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position contracted for 20 hours per week. Ideal candidates will have energy, drive, and passion to work in a fast-paced, customer-facing retail environment.

You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a busy shop floor, and the capacity to work calmly under pressure.

Previous retail experience is required, and prior supervisory experience is preferred.

Key activities:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service and possess strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics:

• Able to follow management instructions regarding additional tasks and duties.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willing to approach and serve all customers.
• Driven to exceed monthly performance targets.
• Methodical in completing daily tasks, including stock SKU management.
• High attention to detail.
• Capable of working independently and as part of a diverse team.
• Flexible to work any day from Monday to Sunday, committing to 20 hours per week.