Retail Supervisor

Chrome Hearts; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury retail company seeks a Supervisor for their Manchester location. The role involves driving sales, training staff, managing client relations, and operational duties to create an exceptional shopping experience. The ideal candidate will have a strong background in retail management, especially within luxury environments, and possess excellent interpersonal and leadership skills.

Qualifications

• Minimum 3 years retail Assistant Manager or Supervisor experience, preferably in luxury retail.
• High integrity with sensitive information.
• Excellent verbal and written communication skills.

Responsibilities

• Lead by example, train team members on standards and expectations.
• Manage store operations in the absence of the Store Manager.
• Achieve sales goals by building and maintaining client relationships.

Skills

Leadership

Training abilities

Interpersonal skills

Visual merchandising

Foreign language skills

Tools

POS system

Job description

CHROME HEARTS , the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world.

SUMMARY/OBJECTIVE

The Supervisor is responsible for driving sales by curating client relationships, exceeding goals, and leading by example. Through product knowledge, elevated operational responsibilities, and inventory management acumen the Supervisor creates an exceptional and unique experience for both the internal and external client supporting our brand.

ESSENTIAL FUNCTIONS

• Lead by example and train other team members on Chrome Hearts standards and expectations to include product
• Knowledge, Selling Standards, Visual Merchandising, and Policy & Procedures
• Manage Client and Staff needs in absence of the Assistant or Store Manager to include opening and closing of the Store upholding all company standards
• Achieve sales goals through selling, building, and maintaining client relationships and adhering to all CRM requirements
• Assist and follow up with Clients on special orders, repairs, and custom requests
• Display a thorough comprehension of, and remain up to date on, Product Knowledge and Company news
• Proficient knowledge of the POS system including back-office management, and all management level functions
• Maintain visual integrity of the Store, by conducting regular floor walk-throughs to review and ensure all product merchandising standards have been met
• Maintain inventory accuracy through cycle counts and assisting in the annual/semi-annual Physical Inventory
• Be a positive role model representing the brand at all times
• Build and maintain good working relationships with Management Team, Peers, other Chrome Hearts Store Teams, and key Factory Partners
• Adhere to all retail policies and procedures
• Follow all health and safety guidelines
• Recruit and conduct first interviews in the hiring process
• Participate in the training of all staff through one-on-one training sessions as well as assisting in conducting store meetings to communicate store updates and company initiatives

QUALIFICATIONS

• High degree of integrity working with sensitive information
• Recommended minimum of 3 years of retail Assistant Manager or Supervisor experience, luxury retail preferred
• Possess leadership skills, training abilities and organization
• Strong drive for results; goal oriented with a sense of urgency and follow through
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and written
• Proficient in the use of a POS system inclusive of back-office inventory management functions and physical inventory
• Human Resource knowledge
• Visual merchandising experience
• Strong team player
• Foreign language skills are a plus
• Flexible availability to include working some nights, weekends, and holiday

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand for long periods of time, walk and climb stairs; ability to use arm, hands, and fingers to perform basic retail duties. The employee is required to be able to lift boxes up to 25 pounds.

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The pay range for this role is:

16.50 - 17.50 GBP per hour (Retail - Selfridges Manchester)