Retail Supervisor

Screwfix Direct Ltd; London Borough of Southwark; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days leave

Pension scheme

Life cover

Staff discount

Healthcare

Share save scheme

Training & development

Job summary

Screwfix Direct Ltd in the London area is seeking a Retail Supervisor to lead in-store operations and front-of-house activity. You will guide customers to the right products, manage a small team, and help maintain high standards across store processes.

The role emphasizes excellent customer service, team collaboration, and a proactive approach to daily tasks. Training and varied shifts support work-life balance while delivering a rewarding career with Screwfix.

Qualifications

• Experience as a supervisor or duty manager in a retail environment.
• Strong customer service orientation and problem-solving ability.
• Ability to lead a small team in a fast-paced store.

Responsibilities

• Lead in-store team as host, setting a positive example for customers.
• Maintain store standards including cash handling, audits, and stock management.
• Collaborate with colleagues to ensure smooth operations and great customer experiences.

Skills

Leadership

Customer service

Team management

Job description

You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us! Opening hours: Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm) Responsibilities: WHAT'S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team - you'll join a team who take pride in their store, working together and having lots of fun along the way!
  An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!
  From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores - and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We'll also help you be the best you can be, with excellent training and ongoing development.