Retail Supervisor

Screwfix Direct; Epping Forest; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Life cover

Healthcare discount

Share save scheme

Training and development

Annual leave (28 days)

Job summary

Screwfix Direct in the United Kingdom is seeking a Retail Supervisor to lead the store team, coach colleagues, and ensure outstanding service while delivering store standards.

You'll support stock management, cash handling, and daily operations, with a focus on customer needs and smooth, efficient store performance. We offer training, flexible shifts, and generous leave and pension benefits.

Qualifications

• Experience as supervisor or duty manager in a fast-paced retail environment.
• Excellent customer service and communication skills.
• Ability to lead a small team and work to store targets.

Responsibilities

• Lead in-store team and set an example of great service.
• Guide customers to the right products and answer queries.
• Manage stock levels, cash handling, and store audits.
• Contribute to maintaining high store standards and operational efficiency.

Skills

Team leadership

Customer service

Communication

Job description

You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us! Opening hours: Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm), WHAT'S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team - you'll join a team who take pride in their store, working together and having lots of fun along the way!
  An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!
  From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores - and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
  Joining Screwfix means joining a growing team - full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We'll also help you be the best you can be, with excellent training and ongoing development.