Retail Supervisor

TN United Kingdom; London; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a dynamic and fearless Manager to lead their store operations. In this hands-on role, you will oversee all aspects of the store, from customer service to budget control, ensuring that business initiatives are met with enthusiasm and efficiency. Your leadership will inspire a team dedicated to delivering exceptional customer experiences while maximizing sales opportunities. With a strong focus on personal development and team succession planning, this position offers a unique chance to make a significant impact in a thriving retail environment. If you're ready to take on new challenges and grow your career, this is the perfect opportunity for you.

Benefits

20% Staff Discount

Excellent Bonus Scheme

Career Progression Opportunities

Cycle to Work Scheme

Long Service Awards

Monthly Commission

Qualifications

• Minimum 3 years of retail management experience required.
• Strong commercial awareness and ability to analyze reports.

Responsibilities

• Manage store operations and ensure delivery on all KPIs.
• Train and coach the team to achieve best practices.

Skills

Retail Management

Sales Analysis

Team Development

Customer Service

Commercial Awareness

Education

3+ years in Retail Management

Job description

Social network you want to login/join with:

We want Managers who are fearless, will take risks and reap the rewards.

The Ambition

You will be a hands-on Manager who leads by example, and you will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

Key Result Areas and Competencies:

1. Manage store operations and ensure delivery to expectation on all KPI’s
2. Train and coach the team to best practice and provide evidence of best practice through area/regional visits
3. Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
4. Understand business and customer expectation and motivate the team to deliver an excellent customer experience
5. Understand product features and benefits and train your team to maximise sales opportunity.
6. Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
7. Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance
8. Be self-driven in own personal development and take on developmental feedback constructively
9. Plan for development and create a clear team succession plan to encourage next generation and support business growth
10. Understand and promote the Frasers Group core values and coach the team to engage with these values
11. Engage with your team to feedback new ideas and contribute to the wider business
12. Inspire the team and act as a role model. Take a ‘hands-on’ approach to management and running of the store

The Requirements

1. Minimum of 3 years retail management experience
2. Ability to positively impact results in sales, payroll and stock loss
3. Proven record of developing a Management team and talented individuals
4. Must be able to work well under pressure and to strict deadlines
5. Committed to achieving the highest store standards and customer service experiences
6. Strong commercial awareness and able to analyse company and store reports
7. A ‘hands-on’ approach to getting things done

The Rewards:

• Basic rate salary £32,495 per annum
• 20% Staff Discount across all Frasers group Stores
• Excellent bonus scheme paid monthly
• Amazing career progression opportunities and new exciting learning & development programs
• Cycle to work scheme
• Long service awards
• Monthly Commission across a wide range of products