Retail Supervisor

Volunteer Centre; Leeds; On-site; GBP 28,000; Full time

Job summary

A community-focused charity in Leeds is seeking a Retail Supervisor to manage the day-to-day operations of their shop. The successful candidate will ensure excellent customer service and meet income targets while leading a team of Companions. Applicants should have retail experience, particularly in charity, and strong interpersonal skills. The position offers a salary of £27,500 per year, along with a generous pension package and 25 days of annual leave.

Benefits

Generous pension package

25 days annual leave

Annual salary reviews

Qualifications

• Experience in a retail environment, particularly in charity retail.
• Ability to motivate and support a diverse group of people.
• Strong administration and time management skills.

Responsibilities

• Oversee day-to-day running of the shop.
• Ensure high customer service standards are met.
• Work with a team of Companions to achieve income targets.

Skills

Retail experience

Supervisory skills

Communication skills

Organizational skills

Interpersonal skills

Tools

EPOS systems

Job description

We’re looking for a Retail Supervisor with a difference; could it be you?

Emmaus is a secular, worldwide, social enterprise movement that exists to fight poverty, homelessness and other forms of social exclusion.

We provide a home and meaningful work experience to 30 adults, known as Companions, offering them a stable home and an opportunity to find a long-term route out of homelessness.

Your main responsibilities will be the day-to-day running of the shop, working alongside your team of Companions, ensuring a high standard of customer service is provided and income targets are met.

Ideally you will have experience in a retail environment, particularly in charity retail, along with experience in supervising or leading a team. We need someone with excellent communication and interpersonal skills to motivate Companions and provide a positive experience for customers. You’ll also have an eye for merchandising, good organisational skills and prior knowledge of an EPOS system will be an advantage.

We need a good team player who can work effectively under pressure, whilst supporting a diverse group of people. You’ll also have strong administration and time management skills. and the personal resilience to work with a challenging client group. Common sense, a practical mind set, and a good sense of humour are essential.

Your working days will be Tuesday to Saturday (37.5 hours per week). We will be paying £27,500 per year, with annual reviews, plus a generous pension package and 25 days annual leave.

If you think you have what it takes to succeed in this role, we want to hear from you.

Closing date for applications is 5pm on 15 th August 2025